Minor International Public Company Limited

Minor Sustainability Framework

Minor’s Sustainability Framework is built upon the foundation of our five Core Values, and comprises of four Drivers: Driving People Development, Engaging in End-to-End Customer Experience, Committing to Long-term and Sustainable Partnerships, Managing Environmental Impact. These four Drivers are reinforced by two critical Enablers: Good Corporate Governance and Social Responsibility Mindset.

  • Driving People Development
    • Drive to develop human resource capabilities and build good leaders within our organization and for the society
    • Implement multi-tiered approach – from laying foundation at community and youth levels, providing job opportunities, to developing skills and creating leaders with sustainability mindset
  • Engaging in End-to-End Customer Experience
    • Engage, understand, and educate our current and future customers to ensure their best interests are considered
    • Deliver best products and services while being mindful of societal and environment impacts, be it directly with customers, or through supply chain or marketing channels
  • Committing to Long-term &Sustainable Partnerships
    • Dedicate to building long-term, win-win and sustainable partnerships with various stakeholders
    • Ensure that our partners grow together with us, for mutual sustainable growth
  • Managing Environmental Impact
    • Commit to managing and creating positive environmental impact wherever we operate
    • Advocate biodiversity and natural heritage conservation
  • Social Responsibility Mindset
    • Encourage and foster a social responsibility mindset among our employees and with our partners
    • Develop individuals and future leaders who would achieve business results while being conscious about making positive impact to the environment and society
  • Good Corporate Governance
    • Build a strong platform for a sustainable organization by practicing good corporate governance in all business operations
Sustainability Strategy and Roadmap

At Minor, we develop a rolling 5-Year Sustainability Strategy which is endorsed by the Board of Directors at our annual strategic planning meeting. Our strategy is the vehicle which drives us towards achieving our Sustainability Vision, by converting our aspirations into actions. The strategy builds on our Sustainability framework and is aligned with Minor’s overall strategic direction. It is also aligned with relevant UN Sustainable Development Goals, as part of Minor’s support as a responsible corporate citizen.

During our annual strategy review process, we analyze global existing and emerging sustainability trends, and identify potential risks and opportunities arising from such trends. We then review potential impacts, and risk management initiatives, which are incorporated into our Sustainability Strategy and plans.

To achieve Minor’s Sustainability Vision of strengthening long-term capabilities and performance of the company through sustainability, we identified three Strategic Pillars as key driving forces:

  • 1) Develop sustainable and capable human capital
  • 2) Drive for sustainable value chain management practices
  • 3) Manage environmental impact and advocate conservation

Supporting these Strategic Pillars are two Strategic Enablers:

  • 1) Strengthen good corporate governance and responsible business culture
  • 2) Integrate and advocate sustainability best practices in Minor’s operations

Minor Sustainability Strategy 2019-2024

Strategic Pillars

Develop sustainable and capable human capital

Goals by 2023:

  • 1 million people empowered and supported
  • 50% of Minor Corporate University (MCU) program graduates return to work with our organization
  • 50% internal promotion of management levels

Our Approach:

  • Support local and disadvantaged community members through community investment, charitable, and commercial initiatives
  • Enhance children and youths’ learning capability through Minor’s school programs
  • Develop MCU into a holistic grassroots development program from engagement with local community to employment
  • Ensure effective workforce learning & development programs
  • Continually develop and promote homegrown talents and leaders
  • Foster responsibility mindset among our employees and stakeholders
  • Promote sustainability culture via sustainability champions
Drive for sustainable value chain management practices

Goals by 2023:

  • 97% of Thailand local Tier 1 food & packaging suppliers assessed on sustainability risk
  • 100% of identified high-risk suppliers audited and developed within each year

Our Approach:

  • Educate and assess Tier 1 food and packaging suppliers on sustainability: Environment, Occupational Health and Safety, and Human Rights
  • Audit and monitor sustainability performance of identified high-risk suppliers against relevant local regulations to ensure their continual improvement
  • Develop Minor’s supply chain teams’ capabilities to become sustainability champions in engaging with suppliers, farmers and operations
  • Create win-win partnership internally and externally to optimize resources and/or create innovation and exchange knowledge

Goals by 2024:

  • Increase Minor Hotels’ Guest Loyalty Net Promoter Score (NPS) to 50 by 2024

Our Approach:

  • Continual engagement with customers to create customer empathy and ability to preempt customers’ needs and respond effectively and timely.
  • Ensure delivery of quality products and services that enhance customers’ experience
  • Offer more sustainable products and services as well as supply traceability
Manage environmental impact and advocate conservation

Goals by 2023:

  • 20% reduction in energy intensity for Minor Hotels (Baseline 2016)*
  • 20% reduction in carbon dioxide emission intensity for Minor Hotels (Baseline 2016)*
  • 20% reduction in water intensity for Minor Hotels (Baseline 2016)*
  • 100% of nature-based hotels have at least one long-term conservation initiative

Our Approach:

  • Minimize environmental impact
    • Optimize consumption of natural resources such as water and energy by using 3R approach – Reuse, Reduce and Recycle including efficiency improvement
    • Responsibly manage discharge such as greenhouse gas by the 3R approach – Reuse, Reduce and Recycle
    • Develop clear guidelines on minimizing environmental impacts for new projects and on-going operations
    • Develop implementation plans for environmental management and systematically track performance.
  • Advocate conservation
    • Partner with skilled conservation agencies to create long-term conservation initiatives with focus on elephants, turtles, wildlife and their habitats
    • Establish conservation measurement methodology to ensure positive impact

Goals by 2024:

  • 75% Reduction of single-use plastic by 2024 (Baseline 2018) for Minor Food and Minor Hotels in Thailand

Our Approach:

  • Partner with skilled conservation agencies to create long-term conservation initiatives with focus on elephants, turtles, wildlife and their habitats
  • Establish conservation measurement methodology to ensure positive impact

* Applied to hotels under our own brands excluding NH Hotel Group

Strategic Enablers

Strengthen good corporate governance and responsible business culture

Goals by 2023:

  • Minor International maintains annual “Excellent” CG scoring from Thai Institute of Directors Association (IOD) Corporate Governance Report of Thai Listed Companies
  • 100% of employees trained on anti-corruption and Company Code of Conduct

Our Approach:

  • Support local and disadvantaged community members through community investment, charitable, and commercial initiatives
  • Ensure good corporate governance structure from Board of Directors level to operations.
  • Enhance good corporate governance throughout the organization and with relevant stakeholders by implementing employee and business partner code of conduct, human rights due diligence, effective risk management, etc., and ensure understanding and acknowledgement by providing relevant trainings.
Integrate and Advocate Sustainability Best Practices in Minor’s Operations

Our Approach:

  • Educate: Sustainability related trainings, best-practice sharing, connection to internal & external experts
  • Embed: Expand knowledge from education into practices, continuous measurement and improvement of current and new shared value processes, advocacy of sustainability to different business functions by using benchmarking evaluations as platforms
  • Enhance: Share success stories, expand successful practices to other business functions, encourage sustainability practices with awards and recognition, transparent performance and sustainability disclosures through global reporting standard